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A security code is added protection against credit card fraud it is a 3 or 4 digit number appearing on the front or back of your credit cardthe heart of change real life stories of how people change their organizations john p kotter dan s cohen on amazoncom free shipping on qualifying offers moving beyond the process of change why is change so hard because in order to make any transformation successfulthis book is a follow up to leading changeit illustrates kotters change theory see next paragraph with real stories main finding of the heart of change the central issue is never strategy structure culture or systems core of the matter is always about changing behavior or people which happens mostly by speaking to their feelingshighly successful change efforts folow a seeing using real life stories john kotter and dan cohen have identified eight steps toward making large scale change in organizations the first step create a sense of urgency among the relevant people in successful change efforts the first step is making sure sufficient people act with sufficient the heart of change real life stories of how people change their organizations user review not available book verdict prolific author and change management expert kotter emeritus harvard business sch and consultant cohen join forces in this timely update to kotters successful leading change 1996 which set the

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